Frequently Asked Questions

Select the desired product and quantity, add it to the cart by entering all the required data, proceed with payment and wait for the purchase confirmation email.
The lead time indicated in the delivery times section will start from this email and the process will subsequently be followed by progress status and final shipment emails.

store@kala-nea.com

Yes, pre-ordering requires prepayment of the entire promotional amount. This guarantees you a production slot.

store@kala-nea.com

Once your pre-order is complete, your watch goes into production. Shipping is expected within 16 weeks to 4 months, with regular updates on the order status. You'll receive a notification as soon as it ships.

store@kala-nea.com

See the "return terms and conditions" section on our website.

store@kala-nea.com

Do you need further assistance?

Contact us directly, our team is always available.